My name is Brian Jenkins, and I am the Chief Financial Officer and Chief Information Officer for Newport Service Corporation. The company provides computer services to several companies in the retail hard assets marketplace; one of which is Monaco Rare Coins (“Monaco”).
Monaco is a rare coin dealer, which establishes a market where its customers can buy and sell rare coins. Monaco has grown significantly in the last several years, and recently found itself struggling to maintain its excellent customer service in the face of this growth. In its effort to improve its efficiency and better enable its sales force to service its customers, Monaco’s management enlisted the company to design and write a system to fully integrate the customer service and sales processes with its back-end legacy systems.
Specifically, I was responsible for the design and the development of the system, which was eventually named the Account Representative Information System ("ARIS"). The Price Screen with a coin image is shown below, with further screenshots at the end of the article.
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