Will Intelligent Bots Shape the Future of Hospitality? By: Dan Brooks


It was a tremendous amount of fun to see all of the new announcements, innovations, and visions of the future at Oracle OpenWorld 2017.  From Slack, to AI & Chatbots, to Blockchain and more, one can see Oracle is moving towards a comprehensive, open, and exciting future.

In fact, as I walked around the OpenWorld demo grounds last week, one exhibit in particular caught my attention.  No, there weren’t any free t-shirts, or drones, or beer given away at this demo booth.  Instead, positioned in a corner of the Innovation Studio in Moscone North, sat a large lacquered table supporting several miniature robots, small plastic boxes with etched QR codes, a faerie-sized wooden door, and a tablet with facial recognition software.  Nearby, a large monitor displayed a live Facebook Messenger conversation, streamed from a mobile phone, between a person and a chatbot.

What was this peculiar demo and why did it fascinate me so much?  Part of the attraction, admittedly, was that I was intently curious to see what could possibly fit through that miniature door. Was one of the robots going to open it, or drive through it? (The answer to both questions was "no," but both the door and the robot still ended up being used in very cool ways.)  More importantly, I became fascinated with the demo when I learned about the use case it was trying to solve, how well it worked, and which technologies it used. Read the complete article here.

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