Quick Look at Oracle’s Cloud Chatbots Platform
Chatbots have become an important platform to interact with our users using a well known tool: chat.
We are not only talking about making this type of platform available in channels like Facebook, what we really want is the automatization of tasks so users can use it with confidence. We want this tool to become a transactional tool not only informative. In the future it might be predictive and have interactions with backend systems and API’s.
This article is a quick view at the new chatbot platform provided by Oracle. We will be reviewing some details about chatbots that will work as an introduction for new and more extensive articles to come in the near future.
First of all we need to understand that chatbots are a Cloud based platform. Here are a couple of reasons why:
- First of all, Oracle has become a Cloud based company, and there is no turning back. Not only Oracle but the rest of the industry is now Cloud based.
- Chatbots are a platform that seems to work perfectly in the Cloud. Due to the type of interactions they have it makes perfect sense they are a Cloud based platform. I am talking about interactions with, APIs, Facebook, Web Portals, etc.
Having said that let’s start with an overall review. The case we are going to review is based in a lab that I had access to and training provided by Oracle to me and the rest of my team. Read the complete article here.
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