Using SMS is a very convenient way to communicate with someone these days and most people prefer to use SMS instead of email. SMS also gives you a history of the conversation while, for example, the context of a phone call can be easily forgotten if you don’t take notes.
In the same way that you text someone these days, you could also apply the same idea to business communications. The convenience, flexibility and speed of SMS can dramatically improve customer service. On top of that, several business tasks could be easily automated. Just imagine that you can get the status of something you order without waiting in line or having to download a particular mobile app by just texting the business’ phone number.
Having the capability of serving your users using SMS with an Intelligent Bot performing the interactions is the exact scenario we are going to explore in this article. Read the complete article here.
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