What this quick tip is about
Finding a good title for this quick tip is probably harder than to explain the solution. So allow me to use what feels like a thousand words before showing you two images that support my point.
In Oracle Intelligent Bots you can configure the System.Intent component with Q&A so that the user query not only gets processed by the intent engine but also passed on to the Q&A feature.
In a perfect scenario the user query is clear and points to either an intent to be resolved and handled by the intent engine or a question handled by the Q&A feature. Often it may happen that both, hen intent engine and the Q&A feature, find a match for the user query. Then, depending on the System.Intent component configuration, Oracle Intelligent Bots shows a list for the user to either select and execute the intent, or display the Q&A feature to select an answer.
The following System.Intent configuration is what you get when you select the "Intent with Q&A" template from the "+ Component" button option in the dialog flow editor. Note that I removed properties that are not relevant for this quick tip. Read the complete article here.
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