3 Ways The Next Generation Of Chatbots Will Change Business by Margaret Lindquist


“Siri, set an alarm for 6 a.m.” “Alexa, play Bon Jovi.”

Consumer digital assistants like these from Apple and Amazon have become commonplace in the home, but business users need to do tasks that are more complex than checking the time or playing music—a lot more complex, having to draw insight from a slew of enterprise applications. That’s why a new generation of chatbots is needed at work. The goal is zero user interface, meaning that people interact with a range of systems within their organization using voice or text messaging, using natural conversation via the platforms they’re used to, from Siri to Slack to WeChat.

What does it mean for employees, and for companies? Here are three specific ways Oracle Digital Assistant, which was launched last month to let companies build and use these next-generation interfaces, will change your work life. Read the complete article here.


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