Adding Remote Data Access to Bot Conversations How to build custom components for use in Oracle Intelligent Bots By Frank Nimphius


My personal definition for chatbots is that they are front-end intelligent systems that use artificial intelligence and machine learning to understand what a user wants and to gather all information required to complete a task. For this, the bot needs to engage in a dialog with the user, for which Oracle Intelligent Bots uses built-in components to render bot responses and to request user input.

Where there is a front-end intelligent system, there must also be a back-end system that the bot calls to complete a task after the user intent is understood and all information is gathered or to query data for display. In Oracle Intelligent Bots, this remote data access is implemented through custom components you build with JavaScript and Node.js and that you declaratively add to a state in the bot dialog flow.

In this article, you will learn everything you need to know about custom components in Oracle Intelligent Bots. In the hands-on instructions, you are going to extend the pizza bot I explained how to build in the course of my three most recent Oracle Magazine articles, with a dynamic menu that reads its contents from a custom component.

Understanding how to build custom components is a must-have skill for Oracle Intelligent Bots bot designers implementing custom business and data logic. So let’s get started.

About Bot Custom Components

As Figure 1 illustrates, a custom component service in Oracle Intelligent Bots is a Node.js-based REST service that hosts one or many custom components and that exposes two HTTP methods: GET and POST. Read the complete article here.


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