Jürgen Kress

Fishbowl free on-demand Webinar: Get your Digital Assistant for Customer Service Online Before Black Friday

With Black Friday approaching, now is the time to ensure the best customer service with help from a digital assistant. Watch this 30-minute free on-demand webinar to see how we, and our partner Oracle, are working with retailers to implement digital assistants (chatbots) to ensure consistent online customer service experiences. In this webinar, we will share success stories from retailers with digital assistants, as well as discuss and demo how digital assistants are able to:

  • Provide quick answers to FAQs
  • Track packages, view purchases, and cancel orders by linking to backend business systems
  • Integrate with Oracle Service Cloud to provide first touch responses and seamless handoffs to live agents, if needed
  • Proactively offer coupons, promotions and other associated product offers

Watch the free on-demand webinar here.

For additional information please visit the Fishbowl website here.

 

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For regular information become a member in the WebLogic Partner Community please visit: http://www.oracle.com/partners/goto/wls-emea ( OPN account required). If you need support with your account please contact the Oracle Partner Business Center.

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Technorati Tags: PaaS,Cloud,Middleware Update,WebLogic, WebLogic Community,Oracle,OPN,Jürgen Kress

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Published by Jürgen Kress

As a middleware expert Jürgen works at Oracle EMEA Alliances and Channels, responsible for Oracle’s EMEA Fusion Middleware partner business. He is the founder of the Oracle SOA & BPM and the WebLogic Partner Communities and the global Oracle Partner Advisory Councils. With more than 5000 members from all over the world the Middleware Partner Community is the most successful and active community at Oracle. Jürgen manages the community with monthly newsletters, webcasts and conferences. He hosts his annual Fusion Middleware Partner Community Forums and the Fusion Middleware Summer Camps, where more than 200 partners get product updates, roadmap insights and hands-on trainings. Supplemented by many web 2.0 tools like twitter, discussion forums, online communities, blogs and wikis. For the SOA & Cloud Symposium by Thomas Erl, Jürgen is a member of the steering board. He is also a frequent speaker at conferences like the SOA & BPM Integration Days, JAX, UKOUG, OUGN, or OOP.

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