Were your company’s Black Friday and Cyber Monday sales events a success? Could they have been more profitable? What if during these peak sales times you could contain your costs? The Oracle Digital Assistant for Service Cloud can do just that by deflecting 20% or more of customer service calls, reducing hold times and therefore the chance of losing customers, and decreasing the amount of service staff you have to hire. Interested? Join us for a webinar to learn more.
Webinar: Transform Customer Service during the Holidays with a Digital Assistant
Retail Digital Assistants (Chatbots)
Join Oracle and Fishbowl Solutions for a 30-minute webinar to learn how digital assistants (chatbots) shorten wait times, reduce call center costs, and even drive sales opportunities for top retailers.
In this webinar, we will demonstrate how digital assistants can:
• Provide quick answers to FAQs
• Track packages, view purchases, and cancel orders by linking to backend business systems
• Integrate with Oracle Service Cloud to provide first touch responses and seamless handoffs to live agents, if needed
• Proactively offer coupons, promotions and other associated product offers
One large office supply retailer is saving $250,000 annually by deflecting 30% of live agent calls to a digital assistant. Come hear more about their story, and how digital assistants are transforming customer service not only during the holiday shopping season, but all year long. Get additional information here.
For regular information become a member in the Developer Partner Community please register here.