A digital assistant is an intelligent chatbot that can answer questions and proactively engage users in an individual, contextual manner.
Oracle Digital Assistant can help your small-to-medium business (SMB) operate more efficiently. Businesses can automate key processes and offer important productivity tools to their teams. According to a January 2019 press release from Gartner, the firm predicts that 70% of organizations will integrate artificial intelligence (AI) tools to support employee productivity by 2021. Here’s a closer look at how innovative SMBs can use AI-powered assistants to improve every aspect of the employee experience—and what they can do for your organization.
What’s the Difference Between an Assistant and a Chatbot?
When you hear the terms virtual or digital assistant, Siri, Alexa, and Google Assistant probably come to mind. These consumer-focused bots have shifted the landscape toward making personalized, voice- and text-based experiences more accessible. Consumer bots are useful for asking questions, like asking about the weather, traffic, or the latest score on the big game. That’s great for consumer use cases where the information is not particularly sensitive. When it comes to back end systems, such as personal information stored in your HR environment, these general purpose assistants may not meet your privacy and security needs. Read the complete article here.
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