Accessing a User–Bot Conversation Logs at Runtime Using Oracle Digital Assistant REST APIs in a Custom Component by Frank Nimphius


How to access to conversation logs is common question among Oracle Digital Assistant bot designers, developers and administrators.

Oracle Digital Assistant provides several options for accessing conversation logs. A new option, which was introduced in Oracle Digital Assistant Version 19.1.5, is the ability to access session-specific conversation log information through a protected REST API. This REST API can also be used from a custom component to access the conversation log for a session for further processing.

There are a couple of usecases that come to mind for accessing logs. For illustration purposes, the usecase in the example of this article is to display the bot-conversation to the user before committing the transaction. Similar, you could use the content of the conversation log to send a summary as a mail to the user. Read the complete article here.

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