How to access to conversation logs is common question among Oracle Digital Assistant bot designers, developers and administrators.
Oracle Digital Assistant provides several options for accessing conversation logs. A new option, which was introduced in Oracle Digital Assistant Version 19.1.5, is the ability to access session-specific conversation log information through a protected REST API. This REST API can also be used from a custom component to access the conversation log for a session for further processing.
There are a couple of usecases that come to mind for accessing logs. For illustration purposes, the usecase in the example of this article is to display the bot-conversation to the user before committing the transaction. Similar, you could use the content of the conversation log to send a summary as a mail to the user. Read the complete article here.
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