Join Oracle & Magia to learn how Chatbots shorten wait time, reduce cost and improve customer experience.
Utility providers are leveraging Chatbots like Oracle’s Digital Assistant to deliver a better overall customer experience, as well as improve on operational costs. With Oracle’s Digital Assistant, Utility companies can improve customer interaction by offering better and faster response times to queries, as well as offering a simple, streamlined customer experience that enables self service in the first instance. Oracle’s Digital Assistant customers have realized a 47% reduction in call centre volume, while also significantly reducing call centre wait times for their customers. This has not only improved customer retention, but has also contributed to significant cost savings.
Schedule: Tuesday, 25th August, 2020 1:00 PM – 2:00 PM AEST
For details please visit the registration page here.
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