How a digital assistant improves your customer satisfaction, increases customer interaction and your sales & service. Imagine that 20-50% of all your customer service calls is taken care of by a self learning digital assistant handling more and more complex queries, increasing customer satisfaction and rise business savings year after year.
Your customer service resources get more time to handle other channels like email, voice, social media and to look more critically to see what else they can deliver in terms of a better experience for your customers. Read the complete article here
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