Transform Customer Service during the Holidays with a Digital Assistant for Oracle Service Cloud by Jason Lamon


How were your Black Friday and Cyber Monday sales events?  Could they have been better? Would better customer service in person, over the phone, and online lead to more sales, more differentiation, and ensured brand loyalty? Afterall, without consistent customer service experiences across channels, 44% of customers will take their business elsewhere.

Don’t let this happen to your organization. Watch this on-demand webinar and demo to see how digital assistants (chatbots) shorten wait times, reduce call center costs, and even drive sales opportunities for top retailers. In this webinar we demonstrate how digital assistants can:

· Provide quick answers to FAQs

· Track packages, view purchases, and cancel orders by linking to backend business systems

· Integrate with Oracle Service Cloud to provide first touch responses and seamless handoffs to live agents, if needed

· Proactively offer coupons, promotions and other associated product offers

One large office supply retailer is saving $250,000 annually by deflecting 30% of live agent calls to a digital assistant. Come hear more about their story, and how digital assistants are transforming customer service not only during the holiday shopping season, but all year long. Watch the on-demand webcast here.

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Technorati Tags: PaaS,Cloud,Middleware Update,WebLogic, WebLogic


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