Our team at Fishbowl Solutions has completed several major Oracle Digital Assistant implementations over the past year and are primed to complete even more in 2020. Continuous learning and intellectual agility are part of our company’s core values, so we sent Scott Wall, on our software consulting team, to Oracle’s most recent training in Dallas, TX: Oracle’s Digital Assistant for Software as a Service (ODA for SaaS) Partner Training.
Scott spent two days in hands-on classes where he built, designed, and integrated a new ODA. Throughout the training he discussed new Oracle HCM SKU offerings, ODA as an Agent functionality, and reinforced best practices in bot development and conversational design. Oracle’s ODA offers a few benefits the competition doesn’t: out of the box integration with Service Cloud, versatility with channels and backends, and SaaS SKUs. These features allow Oracle Digital Assistant to integrate seamlessly with its own products, while also allowing full, robust integrations with other applications, backends, and channels. Read the complete article here.
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