In these difficult COVID-19 times that we live in, information is constantly changing and therefore the demand by people everywhere to find out “what is the latest news about …” is skyrocketing. To the extent that help desks across the globe cannot keep up with demand.
Adding more and more people to answer the phones is not a viable option, especially when there are so many other things to do. Thankfully there is a way to juggle all these competing demands, and the solution resides with a “digital worker”. AKA chatbot.
When “help” is more important than ever, and it needs to be fast and accurate, a digital assistant (chatbot) can be a game changer.
At IntraSee we have been working with our digital assistant, IDA, to create a configurable COVID-19 chatbot that can respond to the typical questions in the higher education world that are unique to your institution (not stuff that’s already all over the internet). Note: very soon we will roll out another COVID-19 chatbot for the commercial and public sectors.
Out of the box it will be able to answer questions on multiple topics but can also be quickly taught new topics. Included topics cover:
§ Financial Assistance
§ Health & Wellbeing
§ Housing Read the complete article here.
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