How to Optimize The Display of Long Texts in Oracle Digital Assistant Web Messenger by Asaf Lev


A good practice for messages in a bot conversation is to keep them short. Messenger have a limited area for displaying messages, so longer text responses cause the user to scroll as they read. Often also the full message is not needed for a user to understand and continue. This article explains how you can optimize longer bot messages displayed in the Oracle Web Messenger client to only show the message in full if the user clicks on a link or button. Read the complete article here.

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