The ROI of Digital Assistants by Andrew Bediz

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Every industrial revolution has been defined by increased efficiency and reduced costs. The new digital revolution we are embarking upon is no different. Things that took days to do can now be done in seconds, and things that used to cost hundreds of dollars can now be accomplished by spending less than one dollar.

Conversational AI is cool, but that’s not why it will change the world. It will change the world because it will be better and cheaper than many of the things we pay humans to do today.

In this blog we will focus on the impact of digital assistants in the world of human resources (HR). And how it will change how organizations can service requests and questions from employees and managers in a way that reduces organizational costs and improves the level of service. We will therefore break down the two areas that should result in large reductions in operating costs: the HR help desk and HR staffing levels.

What you will see is that even the most conservative approach to saving costs with a digital assistant will realize between a 10%-30% reduction in help desk and HR costs in one year. And that can be doubled in two years. Plus, you’ll be providing better service to your employees and managers too! 

As Larry Ellison pointed out last year at Oracle OpenWorld. It’s not the software that is the most expensive item, it’s the cost of all the people who have to deal with all the ramifications of running the software.

1.   HR Help Desk Costs

It has been said that help desks are the cost of (a lack of) quality. Scattered, and often misleading, information and complex processes inevitably force employees to reach out to live agents to help them solve their problems, answer their questions, or complete a task. Help desks are, often, the cost organizations pay for failures elsewhere in their internal systems. Read the complete article here.

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