According to the Merriam Webster, democratize means to “To make (something) available to all people” and that’s exactly what Oracle Digital Assistant is about – making applications more accessible all people, conversationally easy. I’ve borrowed this blog’s title from the Omdia analyst, Mark Beccue’s commentary “Oracle Digital Assistant democratizing Oracle apps” and as you will see, it’s apropos.
Historically, the internet came about commercially in the late 90s, and made the world’s information available to anyone w/ a PC. In 2007, Apple introduced the iPhone and effectively put a computer in all our modern-day pockets. More recently, cheap compute power, and effectively infinite cloud storage brought about breakthroughs in artificial intelligence, and thus, the advent of sophisticated conversational AI. Now we don’t have to navigate to a website, or download, install and figure out a mobile app; more and more commonly, we simply ask, to get what we need. To quote from the analyst’s commentary:
“By offering full integration with its software as a service (SaaS) applications, Oracle made it exponentially easier for end users to command and control the capabilities of these applications.”
This doesn’t mean that we will no longer need the full power of the web or mobile apps that SaaS apps offer. No, we’re far from that. But for the non-power or infrequent users, conversational interfaces are more approachable. And even power users can benefit from ready access and simplicity of a conversational interface. Read the complete article here
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