Call them chatbots, virtual assistants, or simply bots. Whatever the name, AI-powered conversational interfaces are becoming mainstream staples for consumers and enterprise alike. In fact, leading analyst firm Gartner believes that “by 2022, 70 percent of white collar workers will interact with conversational platforms on a daily basis.”1 When Oracle unveiled its chatbot platform at OpenWorld 2016, it helped set the pace for automation in the enterprise. Automation is a means for increasing scale and efficiency and accelerating efforts to digital – and considering that recent global events and challenges have forced a restructuring of how we work, AI and digital assistants are fundamental to that transformation.
Oracle Digital Assistant has been solving the needs of the enterprise since 2016, and analyst firm Omdia recently noted, “By offering full integration with its software as a service (SaaS) applications, Oracle made it exponentially easier for end users to command and control the capabilities of these applications.”2
Today we are announcing a new set of updates to enhance the multilingual capabilities of Oracle Digital Assistant. These features are helping customers such as Loyola University of Chicago and communications startup Yokeru provide their users with the information they need through the channel of their choice. The new features include: Read the complete article here.
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