Chatbots (AI-powered conversational interfaces) have the potential to revolutionize customer service across the utility industry. In this video, we’ll walk through several different ways a chatbot can help utility customers answer important questions, manage their account, and eliminate hold or wait times. Utilities are service-oriented industries, which means long-term customer support is one of the greatest business imperatives and challenges. Whether it’s energy, water, heat, or telecom service, consumers want questions about services, outages, or bills answered as quickly as possible, and the traditional call center alone isn’t up to the task of delivering a delightful customer experience alone anymore. Utility chatbots meet customers in their time and place of need – on a provider’s website, across social media to deliver great customer service and help them do things like…Watch the video here.
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