Digital Assistant Named a Leader for Intelligent Virtual Assistants by Neil Shea


Oracle’s Digital Assistant has been recognized as a leader by analyst firm Ovum in its latest research report, “Ovum Decision Matrix: Selecting an Intelligent Virtual Assistant Solution, 2020–21.” The report evaluates 10 niche and large technology vendors while analyzing the evolution of virtual intelligent assistants, the increasing scope of use cases, and the market landscape.

Oracle Digital Assistant is the new way that users get answers and get things done just by asking, via text or speech, rather than hunting around menus. It is comprehensive in that it can be configured to answer on any topic. It leverages AI-powered Natural Language Processing to better understand users’ requests.

Developed with today’s IT leader in mind, our virtual assistant solution is a departure from the traditional inconsistent “point solution”, including single-purpose chatbots. Out of the box, users have access to over 35 transactions including directory lookup, vacation balance, promotions, and feedback.

Furthermore, the platform is agile—an included Extensibility Framework makes the Oracle Digital Assistant ‘upgrade safe’ by automatically merging customizations into updated transactions without having to manually re-create—a feature not found in other solutions on the market. Read the complete article here.

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