Holly – The Chatbot with a Difference

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The UK parcel delivery market is booming, but as margins narrow, efficiency and customer experience emerge as keys to competitive advantage. Delivery giant Hermes UK is taking a fresh approach by deploying Holly – a new breed of digital assistant. Combining human and technology strengths, Holly streamlines customer engagements, empowers staff and ensures that Hermes UK delivers exceptional experiences alongside millions of parcels. Read the complete article here.

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