The days of rudimentary chatbots are fading as organizations leverage more advanced digital assistants instead to drive efficiency and productivity, and improve the customer and employee experience. Chatbots are built with a single purpose and need users to start conversations, but digital assistants can initiate conversations, complete tasks, and use AI to better understand requests while making advanced predictions and recommendations.
Recent work-from-home mandates have led organizations across industries to rethink how they operate, and many are experimenting with digital assistants to fill new needs. They’re deploying digital assistants to help remote employees with policy questions, health and safety concerns, and self-service requests.
Government organizations also are using digital assistants to help constituents. The Hammersmith and Fulham Council, which serves a west London borough, has been in regular contact with nearly 9,000 residents during the pandemic lockdown. This AI-powered robot identifies hundreds of households in need of extra support by contacting residents every two weeks via mobile phones and landlines to ask if they need help with medication, food, or mental health.
The promise of digital assistants is too great for organizations to ignore or dismiss. Here’s how using digital assistants can support finance and supply chain teams so your organization can unlock that promise. Read the complete article here.
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