The importance of test, measure & improvement in chatbots and NLP by Grant Ronald

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Those of you of a certain age might recognize the above image – the TV test card: played whenever a channel was “off air” and used for calibration. Whilst this might represent an image of a time-gone-by, the concept of measuring against a known baseline is one we can all recognize and is particularly important for those of us developing chatbots/digital assistants.

At Oracle I run a team that whilst part of the development organization that build our conversation AI platform (Oracle Digital Assistant), we also build production chatbots using that platform (we are the team who eat the dog food!). And in one of our current projects we took the time to re-visit our initial language training data to see whether the lessons we’ve learned, and documented (below) had a measurable difference on the “intelligence” of our digital assistant. Read the complete article here.

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