Welcome to the August edition of the Oracle Digital Assistant News. “What happened to July?”, you might well ask. Well, to ease the pressure on your inbox we have decided to move to a bi-monthly publishing schedule for this newsletter. This just so happens to coincide with our usual bi-monthly Digital Assistant product update cycle. So in this edition we bring you details about the 21.08 update as well as the usual industry news, events and best practice articles. Want to improve your customer service? Join us on September 15th for a webcast to learn how Echo Inc achieves 70% call deflection with a customer service chatbot. Scroll down to find the details below.
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