Innovate Service Centers with an Oracle Bot–Join our Webcast September 15th and learn how Conversational AI achieves 400% ROI

Fishbowl ECHO Webcast September 2021

Conversational AI helps ECHO achieve 400% ROI

ECHO Incorporated is a worldwide leader in the manufacturing of professional-grade, high-performance outdoor power equipment for commercial and homeowner use. ECHO products can be found at independent dealers and Home Depot stores in the U.S., Canada, Mexico, and Puerto Rico.

To improve customer satisfaction, ECHO worked with Fishbowl Solutions to implement the Oracle Bot and integrate it with Service Cloud. ECHO’s digital assistant is available from their website home page, making it easy to ask questions about tool repair, parts ordering and warranty information. In a little over 2 months since going live with Digital Assistant, the Oracle bot has helped ECHO realize 70% call deflection rate – answering customers’ questions instead of a live agent.

Schedule: Wednesday, September 15, 2021 1:00 p.m. – 1:45 p.m. EST

For details please visit the registration page here.

Developer Partner Community

For regular information become a member in the Developer Partner Community please register here.

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Technorati Tags: PaaS,Cloud,Middleware Update,WebLogic, WebLogic


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