Building A Frequently Asked Question Skill Using A Programming By Convention Approach by Frank Nimphius


The concept of convention over configuration as a paradigm in framework development to facilitate the decisions developers must make, can be implemented in Oracle Digital Assistant to build skills that answer frequently asked questions.

This article explains how to create frequently asked question chatbots (skills) without coding by following a set of naming convention rules.

The starting point of this approach is a skill template sample that I provide at the end of this article. The skill contains all of the dialog flow coding required to make this work.

Note: This article does not explain how the provided skill template works but how to use the template for building custom Frequently Asked Questions skill bots. To understand how the template, and thus the “programming by convention” implementation works, please read the commends added to the BotML in the dialog flow.

About Building A Frequently Asked Questions Skill

Oracle Digital Assistant provides answer intent and regular intent to create chatbots that answer frequently asked questions.

· Answer intents are associated with a predefined response that is displayed to a user when the intent is resolved for a user message. The benefit of answer intents is that they use true NLP and machine learning and don’t require a dialog flow.

· Regular intents are like answer intents except that they require developers to write a dialog flow to return the response to a question. The benefit of regular intents is that developers can perform additional tasks before or after displaying the answer. Read the complete article here.

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