What are AI Chatbots and How Do They Work?

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Artificial intelligence chatbots are text- or voice-based interfaces that provide support and connect human users with the services or information they need by simulating a traditional person-to-person conversation.

Text-based chatbots are often deployed online on websites and social media platforms to provide customer support and outreach. Voice-based chatbots, on the other hand, are most typically used for call deflection and sorting or over-the-phone customer service. Most smartphones come equipped with a built-in chatbot, and smart speakers with chatbot functionality have been trendy gift-giving items for several years.

How Do Chatbots Work?

The most typical chatbot interaction occurs on a business site. These customer service bots usually pop up after a human user navigates around a site for a few minutes or exhibits behaviors that show that they have become “lost” or are having trouble connecting with the information they need. Once the chatbot window presents itself, the user can enter their question in plain, syntactical English. The bot’s language recognition functions break down the question and, at the speed of light, compares the query to its data bank of previously asked questions to look for ways customers have achieved satisfying results in similar situations. When that search is complete, the chatbot shares the best and most relevant information with the user. Read the complete article here.

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