Draft skills can now be added to a digital assistant: You no longer need to publish a skill before you add it to a digital assistant (or replace an existing version of the skill in the digital assistant). You can add a draft skill to the digital assistant and iteratively test and modify it until you are satisfied with its behavior in the digital assistant before you publish it.
Custom Metrics in Skill-level Insights: You can now create your own dimensions for Insights Reporting. You define these dimensions in the dialog flow definition using the new
System.setCustomMetrics component. Using the new Custom Metrics report, you can review conversation totals and graphs for each dimension that you’ve defined. See Review Custom Metrics.
Voice: The en-IN (Indian English) and hi-IN (Hindi) locales have been added. In addition the model for the en-US locale has been enhanced to better handle international names.
New System.AgentTransferCondition to get agent availability: DA-as-Agent skills can use the new
System.AgentTransferCondition component to see if agents are available and determine the estimated wait time for transferring to an agent. Read the complete article here.
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