University Bot Ida Digital Assistant Release 21.02 by IntraSee

A digital colleague for your Enterprise or Campus. Ida understands your Enterprise and Campus systems better than the people who created them. Ida is a next generation digital worker, enabling the conversational enterprise. Not only will Ida save you money in operating costs, but the user experience is faster, more accurate and available to answer user questions 24/7.

Product Update Notes

The focus for this release was to continue to improve NLP and utterance matching performance even beyond the 90% mark most of our clients are seeing. The central part of this improvement is supporting updated NLP models. As part of this support, the automated regression testing was significantly changed to more closely model real life thereby ensuring better quality assurance.

A series of features were added to understand how Ida plays in the larger context of an enterprise by tracking any referrals it gets, where it is being used and what channels it is running on (such as Microsoft Teams).

Next we have features added for better multi-language support such as now having a choice between a configured language for a user vs. auto-detection. Additionally, the language being used can now be passed to integrated systems for an end-to-end experience in your language.

We continue to add more skills to the library of Ida. Clients can get up and running quickly by using this catalog. Recently we have been adding content around the return to work/campus. Finally, many bug fixes, performance improvements and other minor updates are included.

Ida 21.02 will be released and available for customers beginning at the end of this month. Here are the highlights in this release as we continue to fine-tune the incredible accuracy performance we see from Ida as well as make various bug fixes and improvements.

§ No-match text is now configurable

§ Feedback Loop language toggle button styling changes (see both English and native languages used in this tool)

§ Capturing auto-utterance & initiator analytics to better understand who is handing off to Ida. Read the complete article here. Visit Cloud Marketplace here.

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