Jürgen Kress

Enabling Conversational Speech IVR Channel with ODA by Frank Nimphius

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With its true conversational capabilities Oracle Digital Assistant has the power to revolutionize that last bastion of old- school customer service, the Interactive Voice Response system (IVR). This video shows how Oracle Digital Assistant can be integrated to a IVR solution to automate IVR conversations. Read the complete article here.

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Technorati Tags: PaaS,Cloud,Middleware Update,WebLogic, WebLogic

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Published by Jürgen Kress

As a middleware expert Jürgen works at Oracle EMEA Alliances and Channels, responsible for Oracle’s EMEA Fusion Middleware partner business. He is the founder of the Oracle SOA & BPM and the WebLogic Partner Communities and the global Oracle Partner Advisory Councils. With more than 5000 members from all over the world the Middleware Partner Community is the most successful and active community at Oracle. Jürgen manages the community with monthly newsletters, webcasts and conferences. He hosts his annual Fusion Middleware Partner Community Forums and the Fusion Middleware Summer Camps, where more than 200 partners get product updates, roadmap insights and hands-on trainings. Supplemented by many web 2.0 tools like twitter, discussion forums, online communities, blogs and wikis. For the SOA & Cloud Symposium by Thomas Erl, Jürgen is a member of the steering board. He is also a frequent speaker at conferences like the SOA & BPM Integration Days, JAX, UKOUG, OUGN, or OOP.

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