Oracle Digital Assistant is a complete platform for building rich and engaging conversational experiences for your enterprise. It allows you to combine AI driven Natural Language Understanding (NLU), conversational flows and back-end integration to create AI chatbots on all the popular chat and voice channels.
For Utilities organisations, AI chatbots can process more than 85% of interactions between a utility and their customers in a self-service fashion. That means no wait times for customers, reduced strain on your support team, and overall reduced operational costs. It’s a clear win-win. With the Oracle Digital Assistant Template for Utilities we can help you accelerate your implementation and achieve these benefits faster. Read the complete article here.
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