During the holiday shopping season, the volume of customer service requests will only increase. Is your customer service department ready to handle this additional demand? If not, how quickly can you scale your customer service department? Instead, consider using a digital assistant to augment your service department without adding headcount. A digital assistant can deflect a large number of service requests, and with Black Friday approaching, now is the time to get your digital assistant online.
Tuesday November 5th 2019 12:00 – 12:30 PM CS
Speaker: Tim Gruidl President & Expert in Oracle Bots Fishbowl Solutions, Inc.
Biography: As the president and founder of Fishbowl Solutions, Tim has been the driving force behind its success since 1999. Tim’s expertise delivering content management solutions, passion for technology, and genuine commitment to customers and partners have paved the way for the company’s growth and innovation.
Oracle, and their partner Fishbowl Solutions, are working with retailers to implement digital assistants (chatbots) to ensure consistent customer service interactions online. Join them for a 30-minute webinar to learn how retailers like your organization are using digital assistants on their websites to:
• Provide quick answers to FAQs
• Track packages, view purchases, and cancel orders by linking to backend business systems
• Integrate with service management systems like Oracle Service Cloud to provide first touch responses and seamless handoffs to live agents, if needed
• Proactively offer coupons, promotions and other associated product offers
One large office supply retailer is saving $250,000 annually by deflecting 30% of live agent calls to a digital assistant. Come hear more about their story, and how digital assistants are helping retail companies provide the best customer experiences possible. Get additional information here.
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