Jürgen Kress

Oracle Digital Assistant for SaaS Partner Training Insights by Scott Wall

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Our team at Fishbowl Solutions has completed several major Oracle Digital Assistant implementations over the past year and are primed to complete even more in 2020. Continuous learning and intellectual agility are part of our company’s core values, so we sent Scott Wall, on our software consulting team, to Oracle’s most recent training in Dallas, TX: Oracle’s Digital Assistant for Software as a Service (ODA for SaaS) Partner Training.

Scott spent two days in hands-on classes where he built, designed, and integrated a new ODA. Throughout the training he discussed new Oracle HCM SKU offerings, ODA as an Agent functionality, and reinforced best practices in bot development and conversational design. Oracle’s ODA offers a few benefits the competition doesn’t: out of the box integration with Service Cloud, versatility with channels and backends, and SaaS SKUs. These features allow Oracle Digital Assistant to integrate seamlessly with its own products, while also allowing full, robust integrations with other applications, backends, and channels. Read the complete article here.

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Technorati Tags: PaaS,Cloud,Middleware Update,WebLogic, WebLogic

Published by Jürgen Kress

As a middleware expert Jürgen works at Oracle EMEA Alliances and Channels, responsible for Oracle’s EMEA Fusion Middleware partner business. He is the founder of the Oracle SOA & BPM and the WebLogic Partner Communities and the global Oracle Partner Advisory Councils. With more than 5000 members from all over the world the Middleware Partner Community is the most successful and active community at Oracle. Jürgen manages the community with monthly newsletters, webcasts and conferences. He hosts his annual Fusion Middleware Partner Community Forums and the Fusion Middleware Summer Camps, where more than 200 partners get product updates, roadmap insights and hands-on trainings. Supplemented by many web 2.0 tools like twitter, discussion forums, online communities, blogs and wikis. For the SOA & Cloud Symposium by Thomas Erl, Jürgen is a member of the steering board. He is also a frequent speaker at conferences like the SOA & BPM Integration Days, JAX, UKOUG, OUGN, or OOP.

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